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BMAT Licensing SLU

TV/AV Client Manager

310.OPERATIONS – Barcelona, Barcelona
Department 310.OPERATIONS
Employment Type Full Time
Minimum Experience Mid-level

Job Summary

We like to sing 'put the right letters together and make a better day'. Our international team, full of problem solvers and music lovers, work to put the right chords together and make a better music scene. As users (and we use it a lot), we want it more accessible. As musicians, we need it more fair. And as music researchers we squeeze our brains to develop one of the most widespread systems to track music and identify audio. Currently, we report music usage from all over the world to PROs, labels, publishers and broadcasters, so that artists get the recognition they deserve. However, we only feel totally fulfilled when we can sneak a couple of funny jokes while talking about this.

Essential Duties & Responsibilities

  • Perform a transversal role, working in tasks related to Client, Product and Project management.
  • Establish daily communications with the customers (mainly CMOs, broadcasters and publishers) to coordinate and solve incidences.
  • Collect Customer's’ requirements and translate them to the Engineering team
  • Understand the technical capabilities of the tools and the team and translate them to our customers
  • Preserve the trust gained with the customer and be the responsible for bridging the gap between them and the engineering team

Knowledge, Skills & Abilities Required

  • Previous experience as technical account manager or technical customer support
  • Passion about listening, asking, understanding and communicating
  • Love for team work and learning, detail-oriented, multitasking-skills
  • Initiative, drive and enthusiasm
  • Knowledge or experience in the music industry is a plus

Education

  • Telecom, Computer Science, Audiovisual or similar Engineering

What we offer:

  • Flexible working hours: 40 hours a week
  • Home Office when needed
  • Social benefits
  • Free coffee, fruits and tea
  • Become part of a young and international team based in Barcelona obsessed with bettering the music industry
  • Work to make music more transparent.
  • Young and international team
Thank You
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  • Location
    Barcelona, Barcelona
  • Department
    310.OPERATIONS
  • Employment Type
    Full Time
  • Minimum Experience
    Mid-level
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